Refund policy

REFUND POLICY

Parent Mode sells digital products delivered electronically. No physical products are shipped.

DIGITAL PURCHASES

Because customers receive immediate access to downloadable files, purchases are generally final after a file has been accessed or downloaded.

We will review a refund or replacement request when:

  • A purchased file is defective, corrupted, missing, or inaccessible and we cannot resolve the issue.

  • The customer received a different product from the one ordered.

  • The same product was purchased more than once by mistake.

  • A refund is required by applicable law.

Please contact us through the store’s Contact page within 14 days of purchase. Include the order number, email address used at checkout, product name, and a description of the problem.

We may first offer technical assistance, a replacement file, or a corrected download link when that resolves the issue.

CHANGE-OF-MIND REQUESTS

Except where required by applicable law, refunds generally are not provided for change-of-mind requests after a digital product has been accessed or downloaded.

Customers are responsible for reviewing the product description, included file formats, and software requirements before purchasing. Please contact us before purchasing if you are unsure whether a product will work with your device or software.

APPROVED REFUNDS

Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

STATUTORY RIGHTS

Nothing in this policy limits or excludes consumer rights that cannot legally be limited or excluded. Where applicable consumer-protection law provides additional rights, those rights take precedence over this policy.

CONTACT

For delivery problems, damaged files, duplicate purchases, or refund questions, please use the Contact page and include your order information.